Questions, answered
Getting Started
Do players need to download an app?
No. Players join through a link in their browser. No account or download required.
Do organizers need an account?
Yes. Organizers log in to create and manage matches. It's still just a web app, no download needed.
How do I invite my group?
Share the match link in WhatsApp, text, or email. With Pro, you can also send SMS invites directly.
Signups & Waitlists
How does the waitlist work?
When a match fills, new players join the waitlist in order. You can see exactly who's waiting and their position.
What happens if someone drops out?
You can move someone up from the waitlist yourself. With Pro, everyone waiting who has replied YES to a FindASub text gets one when a spot opens, and the first to reply gets it.
Can players see who else is playing?
Yes. Each match shows who's confirmed. As the organizer, you can also see the waitlist on your match page.
SMS & Notifications
How do SMS invites work?
With Pro, you can text invites to your list at once and remind anyone who hasn't answered. The first time you text someone, we ask if that's OK. Once they reply YES, they can get invites and reminders, and answer with Y or N.
Is SMS required?
No. Many groups use links only. SMS is optional.
Can players reply to SMS invites?
Yes. Players can reply Y or N to confirm or decline. They're automatically added to the roster (or waitlist if full) or marked as not playing.
Are there SMS limits?
Yes. Pro includes 600 texts a month, and you can buy 500 more for $10. On the free plan you can try texting on 3 matches, up to 40 texts each. If you run out, new invites, reminders and waitlist texts stop until your allowance resets or you buy more, and anything that didn't go out won't send on its own. Confirmations and replies to your players still go out.
WhatsApp & Group Chats
Can I still use WhatsApp?
Yes. Most groups do. Use WhatsApp for chat. Use FindASub for signups.
Will this replace my group chat?
No. It replaces the counting, not the conversation.
Technical
I didn't get my sign-in link. Where is it?
Check your spam or junk folder. If it's not there, try again.
Is this an app?
FindASub works as a web app. You can install it on your phone like an app if you want. It works in any modern browser.
Why can't it access my contacts on iPhone?
Apple limits contact access for web apps. That's why we offer link sharing and manual import options.
Does it work on Android?
Yes. Android and iOS are fully supported.
Payments & Accounts
Can I cancel anytime?
Yes. No contracts. No hidden fees.
Do players pay?
No. Only organizers upgrade to Pro.
Can I run matches for different groups?
Yes. There's no limit on matches, and tags help you keep your contacts organized.
Support
How do I get help?
Email us at support@findasub.app.
